1. Website publisher
This website is published by Universal Business & Tour Sarl (UBT), a travel and tourism agency established in Douala, Cameroon.
Registered/business address: 554 Boue Lapeyrère (rue Mermoz Akwa), BP 5418 Douala Akwa, Douala, Cameroon.
2. Purpose and acceptance
By accessing the website, you agree to these Terms. If you do not agree, you should stop using the website.
UBT may update these Terms to reflect changes to its services, the website or applicable law. The version published online applies on the date of consultation.
3. Services presented on the website
The website presents tourism and travel services, visa assistance, currency exchange, airline ticketing, car rental, study abroad support, travel insurance and support for international exhibitions and trade fairs.
Information, availability, schedules, fares, transport conditions, formalities and third-party services may change. A request submitted through the website is not a confirmed booking until UBT expressly confirms it.
4. Contact and quotation forms
Users must provide accurate, relevant and up-to-date information. Required fields are necessary for UBT to process a request.
A UBT request reference may be generated after submission. This acknowledgement confirms receipt only and does not constitute acceptance of a service or price.
5. Ticketing, travel and third-party services
Air tickets, hotels, transport, insurance and other travel products may be supplied by airlines or independent partners whose own contractual terms may also apply.
Before payment or issuance, travellers must check passenger names, dates, itinerary, baggage, fare conditions and change/cancellation rules. Final terms are those confirmed at booking or issuance.
6. Visas and travel formalities
UBT may assist with preparing and following administrative procedures. Decisions to grant, refuse or delay a visa remain solely with the competent authorities.
Travellers remain responsible for valid passports, visas, authorisations, vaccinations and any other documents required for their journey.
7. Permitted use
Users must use the website lawfully and fairly without harming its operation, security or third-party rights.
- Do not access systems, data or restricted areas without authorisation.
- Do not submit fraudulent, malicious, unlawful or misleading content.
- Do not use automated tools that may disrupt the service.
8. Intellectual property
The website structure, UBT texts, graphics, logos, photographs, content and proprietary components are protected by applicable rights. Unauthorised reproduction or exploitation is prohibited, without prejudice to rights owned by third-party partners and suppliers.
9. Availability and liability
UBT aims to keep the website available and information up to date but cannot guarantee uninterrupted availability or the complete absence of errors.
Subject to mandatory law, UBT is not responsible for outages or failures attributable to suppliers, airlines, payment operators, telecommunications networks, force majeure or events beyond its reasonable control.
10. Personal data and cookies
Personal data processing is described in the Privacy Policy. Cookies and user choices are described in the Cookie Policy. Cookie preferences can be changed at any time from the website footer.
11. Governing law and disputes
These Terms are governed by Cameroonian law. In case of a dispute, the parties are encouraged to seek an amicable solution before commencing proceedings. Failing agreement, the matter falls within the jurisdiction of the competent courts under applicable rules.